At Kinolia Store, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and obligations under Saudi Arabian law.

1. Eligibility for Returns
We accept returns under the following conditions:
- The item is unused, undamaged, and in its original packaging.
- The return request is initiated within 7 days of receiving the item.
- Customized or personalized products are not eligible for return unless they arrive damaged or defective.

2. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized items.
- Items that have been used, damaged, or altered by the customer.
- Digital products or services once delivered.

3. Refund Policy
- If your return is approved, we will process your refund within 14 business days of receiving the returned item.
- Refunds will be issued using the original payment method. If payment was made via bank transfer, we may require your bank details to process the refund.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent or defective product).

4. Exchange Policy
We offer exchanges for eligible products if:
- The item is defective or damaged upon delivery.
- The exchange request is made within 7 days of receiving the item.
Exchanges are subject to product availability.

5. How to Initiate a Return or Refund
To initiate a return or refund, please follow these steps:
1. Contact our customer service team at info@kinoliastore.com or +966551234567 within the eligible timeframe.
2. Provide your order number, proof of purchase, and photos of the item (if applicable).
3. Our team will provide instructions on how to return the item.

6. Shipping Returns
- Customers are responsible for return shipping costs unless the return is due to our error.
- Please ensure the item is securely packaged to avoid damage during transit.
- We recommend using a trackable shipping service and retaining proof of shipment.

7. Defective or Damaged Items
If your item arrives defective or damaged, please contact us within 48 hours of delivery. We may request photos or videos of the item to process your request promptly.

8. Cancellation Policy
- Orders can be canceled within 24 hours of placement for a full refund.
- If the order has already been processed or shipped, cancellation will not be possible.

9. Contact Us
For questions or concerns regarding this policy, please contact us at:

Kinolia Store
Email: info@kinoliastore.com
Phone: +966551234567
Address: Saudia Arabia, Jeddah

By shopping with Kinolia Store, you agree to this Refund and Returns Policy.